Consumer Satisfaction
Mostrando 1-12 de 104 artigos, teses e dissertações.
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1. Satisfaction and attitudinal responses: indirect effects of involvement and reputation
Abstract Purpose The purpose of this paper is to identify the influence of the company’s reputation and individual consumer involvement in the relationship between satisfaction, loyalty and willingness to pay more for a product. Design/methodology/approach The method used is quantitative, by means of a survey with real consumers of automotive services of
RAUSP Manag. J.. Publicado em: 2020-03
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2. The quest for achieving United Nations sustainability development goals (SDGs) A dialogue with Huaccho Huatuco and Ball
Abstract Purpose The purpose of this paper is to identify the influence of the company’s reputation and individual consumer involvement in the relationship between satisfaction, loyalty and willingness to pay more for a product. Design/methodology/approach The method used is quantitative, by means of a survey with real consumers of automotive services of
RAUSP Manag. J.. Publicado em: 2020-03
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3. Effects of Corporate Social Responsibility on consumer brand loyalty
Resumo Objetivo: Este trabalho analisa a influência das associações de RSC na lealdade em relação à marca. Propomos um modelo teórico que inclui o papel mediador da percepção da marca, atitude em relação à marca e satisfação do cliente no efeito da RSC sobre a lealdade, medida como um construto reflexivo de segunda ordem. Metodologia: Propom
Rev. bras. gest. neg.. Publicado em: 23/09/2019
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4. Greenwashing effect, attitudes, and beliefs in green consumption
Abstract Purpose The purpose of this paper is to analyze the perception of the influence of greenwashing and of attitudes and beliefs in the decisions of purchase of green products in the retail. Design/methodology/approach A quantitative research was carried out by means of a survey with a sample of 880 consumers living in São Paulo city, Brazil, who buy
RAUSP Manag. J.. Publicado em: 15/07/2019
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5. The Impacts of Health Care Evaluations on the Well-Being of Low-incomers
Resumo Há uma chamada forte por pesquisas de marketing que contemplem os impactos de bens e serviços no bem-estar do consumidor, o que ganha mais vulto quando se trata de pessoas de baixa renda (Base da Pirâmide). Este artigo articula um Modelo Conceitual das relações entre avaliações de serviços de cuidado da saúde e o bem-estar do cliente, surgido
Rev. adm. contemp.. Publicado em: 27/06/2019
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6. A survey of consumer’ opinion about consumption and health benefits of fermented plant beverages in Thailand
Abstract Fermented beverages are widely used all over the country. Fermented plant beverages (FPB) are prevalent in Thailand and FPBs are believed to cure and prevent many health oriented problems. The people of Thailand produce many varieties of FPBs in small scale or large scale and consume them in their daily lives. This study is a survey conducted among
Food Sci. Technol. Publicado em: 19/10/2017
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7. INFLUENCE OF INFORMATION ABOUT THE BENEFITS OF CONSUMING FRUIT ON CONSUMER PREFERENCES IN TEMUCO, REGION OF THE ARAUCANÍA
ABSTRACT With the aim of identifying strategies to increase fruit consumption in Temuco, consumer segments were classified according to the importance and preference of theattributes type of fruit, package/ brand, benefit associated with fruit consumption and price. A survey was applied to 400 people in Temuco,Chile, distributed using a simple allocation: 2
Rev. Bras. Frutic.. Publicado em: 2015-12
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8. Postharvest UV-B treatments increased fructose content of tomato (Solanum lycopersicon L. cv. Tayfun F1) harvested at different ripening stages
Abstract In the postharvest stage, taste and flavor are the key components of the marketability of tomato. Therefore, greater emphasis is now being placed on improving traits such as sugar content. In this study postharvest ultraviolet-B (UV-B) treatments on sugar, total soluble solids, and color of tomatoes harvested at different stages were investigated. T
Food Sci. Technol. Publicado em: 2015-12
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9. Acceptance of nanotechnology applications and satisfaction with food-related life in southern Chile
Given the increasing use of nanotechnology in food production and packaging, its acceptance was evaluated in Temuco, Chile, and different consumer segments were identified. Different brands of sunflower oil were used at different prices as a case study. A structured questionnaire was applied to 400 supermarket shoppers. It was determined that brand was more
Food Sci. Technol. Publicado em: 25/02/2014
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10. Factors affecting mobile users' switching intentions: a comparative study between the brazilian and german markets
In the competitive wireless market, there are many drivers behind customer defection. Switching barriers, service performance, perceived value in carriers' offers, satisfaction and other constructs can play a pivotal role in customer switching processes among carriers. This study attempts to compare the influence of these factors, taking into account cultura
BAR, Braz. Adm. Rev.. Publicado em: 2013-09
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11. A perceived-control based model to understanding the effects of co-production on satisfaction
This article represents an initial effort to analyze the complex linkages among co-production, perceived control and satisfaction. Co-production refers to the consumer participation in production activities and is here considered a proxy for behavioral control as it allows consumers to have some control over the process of the desired product or service. Con
BAR, Braz. Adm. Rev.. Publicado em: 2013-06
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12. Distance education on the stakeholders\ perspectives: student\ s, instructor\ s and administrator\ s perceptions / Educação a distância na perspectiva dos stakeholders: a percepção dos alunos, dos instrutores e dos administradores
Distance education (DE) in Brazilian higher education level has been growing since the early 2000. This educational method has been becoming more popular, due to its geographic and space flexibility as well as for its potential to take education to remote areas; that is, to people who would not be able to access a traditional face-to-face institution. Additi
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 21/09/2012