Uma sistematização para o planejamento da gerência de mudança em TI e modelagem de uma ferramenta

AUTOR(ES)
FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

23/09/2011

RESUMO

The IT (Information Technology) Governance is defined as a set of rules, activities and processes, providing corporate business objectives. Currently, the change management is presented as an important point of the IT governance, based on constant development of studies to build the best scheme for implementing changes. It, basically, consists to allocate optimally the changes in time intervals, called windows. In this context, the proposed model in this work offers the following contributions: improving of the scheme to implement changes so that they are performed in parallel; higher amount of changes in a single window; automated determination of change windows; determining of the total time that an IT service will be inactive due the changes; determining the potential financial loss during the time that each service is inactive; implementation of a return plan to restore to a state before the changes and compatibility of the original state according to predecessors and successors states. Keywords: change management, change window, schedule of changes.

ASSUNTO(S)

tecnologia da informaÇÃo - dissertaÇÕes otimizaÇÃo matemÁtica - dissertaÇÕes sistemas de informacao

ACESSO AO ARTIGO

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