Proposta de um modelo de avaliação de prestadores de serviços logísticos utilizando o AHP : o caso de uma indústria de motores

AUTOR(ES)
FONTE

IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia

DATA DE PUBLICAÇÃO

2011

RESUMO

There is consensus among scholars and practitioners that Logistics plays an important role in the integration of the market¿s Supply Chain. In an increasingly competitive environment, organizations seek solutions and business practices that can help them in their quest for success. One such practice is the outsourcing of logistics operations through the recruitment of specialized firms, so that the contracting organizations can focus on their business, increasing efficiency, improving resource utilization, reducing transportation costs, restructuring their supply chain and increasing their profitability. In this scenario, where the increasing participation of logistics service providers, known as 3PL (third-party logistics providers) becomes a strategic factor for the growth of organizations through increasingly complex alliances, a need arises for performance evaluation mechanisms that effectively reflect the integration and flexibility of the involved resources. Thus, the present study aims to develop a model to evaluate the performance of 3PLs using the methodology of operational research, supported by the AHP method. The company chosen to implement the model was MWM International Motores (MIM) and the model was applied in the national transport of the spare parts process. There were 5 LSPs evaluated using 3 criteria and 13 attributes, both qualitative and quantitative. The main results showed that the adopted system was considered adherent to the environment, assisting in the evaluation process, and allowing the company to encourage its 3PLs to improve their processes and products - the very service provided, mapping, together with its partners, a plan for continuous improvement aimed at achieving better results for both companies.

ASSUNTO(S)

avaliação de desempenho logistics service provider (3pl) performance evaluation cadeia de suprimentos analytic hierarchy process (ahp) logística

Documentos Relacionados