Occupational violence complications in a hospital urgency service en Londrina - Paraná. / "Problemas de violência ocupacional em um serviço de urgência hospitalar da cidade de Londrina-Paraná"

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

Violence at the workplace has presented itselt as a worrying factor amongst many hospitals around the world. The aim of this study was to characterize occupational violence complications noticed by medical and nursing teams workers in a hospital urgency service. It is a descriptive and transversal study with a quantitative data approach set at the urgency ward of a general hospital in Londrina-PR. The population was configured by 47 workers, 33 were from the nursing team and 14 were medical doctors. The data were gathered through interviews with the medical and nursing teams using a form with open and closed questions, interviwes with the medical and nursing staff managers by the application of a workplace violence checklist adapted to this specific reality and review of violence registry suffered by the hospital staff in the last 7 years and their medical records. The information was analysed through descriptive statistic. Among the nursing team 100% of nurses, 88.9% of technicians and 88.2% of auxiliary nurses said that they had been victims of violence at the workplace. Likewise 85.7% of doctors said the same thing although not documented. The violence afflicted on these workers were 95.2% due to verbal assault and 33,3% due to moral and sexual. The violence suffered by the workers caused them sadness, anger, irritation, anxiety and stress. The main risk factors to occupational violence were: patients’ emmotional unbalance (70,2%), lack of staff prepared to deal with violent situations (48.9%) and patient overload (46.8%). Concerning safety at workplace, the manager of medical and nursing teams consider that the urgency service provides medium safety to workers and point to absence of alarms devices and metal detectors as well as security guards to keep safety. Results showed that only 8 occupational violence registries were documented throughout 7 years and 50% involved health workers that suffered violence, mainly auxiliary nurses that were physically injured by patients. Preventive measures to occupational violence and permanet education to all workers should be applied at the studied service in order to improve safety at the workplace and quality to the assistance given.

ASSUNTO(S)

enfermagem nursing saúde ocupacional trabalho work violência occupational health hospital hospital violence

Documentos Relacionados