Indicadores de desempenho, custo e satisfação para gerenciamento de tecnologia medica / Performance, cost and satisfaction indicators for management of medical technology

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

This work describes the development and application of a general tri-dimensional indicator of productive activities (ICEB). This indicator was applied for helping management of health technology at the Center for Biomedical Engineering (CEB), University of Campinas (UNICAMP). The three dimensions taken into account were performance ( D CEB I ), cost ( C CEB I ) and satisfaction ( S CEB I ). ICEB calculation was based on data obtained from the service orders (CEB database) undertaken by the Clinical Engineering (CE) staff of CEB. The indicator was used to analyze: a) support to different sectors of UNICAMP hospitals; b) different groups within the CE staff; c) individual technicians of the CE staff; and d) different types of equipment. The analysis was performed for the period from 2001 to 2006. The results indicate that the maintenance support to the different sectors is not homogeneous. Important differences were also detected in the performance of the staff members. Two-way analysis of variance detected significant differences among sectors of the hospital, which, were not related to the year of analysis. It is quite surprising that although prices for equipment parts, as well as for third-party service contracts, have markedly increased during the years, C CEB I did not change appreciably from 2001 to 2006. Differences in D CEB I among technicians of the CEB staff may indicate the need for further training and qualification. Application of ICEB also made it clear that, as the complexity of the medical device increases, time to repair and maintenance cost also increase. In addition to the more classical dimensions (performance and cost), the client satisfaction dimension ( S CEB I ) was showed to correlate with performance ( D CEB I ). Further quantitative analysis must be carried on in the future to better explore this aspect. The information obtained from the three-dimensional analysis made it possible to conclude that some hospital areas require special attention, for one or more of the analyzed dimensions

ASSUNTO(S)

engenharia biomedica medical engineering health care indicadores de qualidade em assistencia a saude hospitais - serviço de manutenção hospital housekeeping quality indicators hospitais - departamento de engenharia engineering departments in hospitals

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