Impacto de um pacote de software de gestão sobre variáveis estratégicas : percepção dos profissionais de TI e de administração nas empresas da Região Metropolitana de Curitiba

AUTOR(ES)

Valdinei Leandro de Santana

DATA DE PUBLICAÇÃO

2006

RESUMO

This research uses a framework for IT impact evaluation on organization strategic variables: Customers, Competition, Suppliers, Market, Operations/Costs, Management Effectiveness and Inter-organizational Efficiency. The variables was defined by Mahmood e Soon (1991) researches and adapted by Saccol et al. (2003) to brazilian reality. Throughout all the work is defined, emphasized and used the differentiation between Information System (IS) and Information Technology (IT). The research objective is discover impact of Software Package Management on organization strategic variables. The field work happened during three months in 2005: September, October and November. The survey involved 20 organizations in Curitiba Metropolitan Region. The taped interviews with 20 IT professionals leaders and 16 executives totalize 1,051 minutes. A new measurement scale was defined to allow discover the degree of Software Package Management customizing to impact each organizational strategic variable. The other technologies used to support Information System are listed too. The data analysis was divided in three parts: degree of customizing, impact of Software Package Management on the organizational strategic variable (examples are listed). The examples had been organized in a matrix with seven organization strategic variable and the components of the Software Package Management: ERP (Enterprise Resource Planning), CRM (Customer Relationship Planning), SCM (Supply Chain Management), BI (Business Intelligence) and KM (Knowledge Management). The results show the customizing are bigger on Customer variable and minors in the Supplier variable. The ranking of impacts, according executives is: 1. Effectiveness (62%); 2. Customers (50%); 3. Inter-organizational efficiency (48%); 4. Suppliers (42%); 5. Operations and Costs 29%); 6. Market (23%) and 7. Competition (9%). This research presents strong indications that the perception of executives and IT professional leaders is different and looks to identify where they are the biggest differences.

ASSUNTO(S)

sistemas de informação gerencial comércio eletrônico administracao tecnologia da informação

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