Gerenciamento dos processos logísticos: um estudo do sistema de medição de desempenho em centro de distribuição - João Pessoa-PB

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

According to the constant organizations evolution in a dynamic and competitive market, its evident the usage of tools to evaluate their recently actions and movements, such as to point out future positions. The usage of inherent performance index for each productive sector its an efficient evaluation tool. However, its not enough having a good system of evaluate performances with welldefined index, its necessary a knowledge about all the procedures that happen inside the organization, looking after for a strategic management starting from the data given by the implemented performance evaluating system. When we talk about logistic the knowledge of all the procedures, the evaluating of the performance and consequently the strategic management as a result of this process, must be settled. This work searches to know the conduction of the logistical process in a distribution center (DC) from Joao Pessoa PB, focusing the performance index. To do this, we discussed the knowledge level that the DCs managers have with regards to the conception of the logistic and procedure management, identified the controlling tools followed by the procedure management and their own actions of strategic administration searching an improvement of the direction in these processes. The results show how important it is to an organization to have it and put under practice, potencializing an evaluating process system that shows all data which can be used in a practical and schemed way to reflect good results in the organization.

ASSUNTO(S)

gestão de processos performance evaluation administracao logística logistic mensuração de desempenho process management

ACESSO AO ARTIGO

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