Convergência digital e a telefonia móvel: implicações à gestão estratégica e à inovação. / Digital convergence and mobile telecommunications: Implications toward strategic management and innovation.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

Telecommunications industry faces fierce competition both locally and globally, in which innovation plays a significant role for companies competitiveness and prosperity. In addition, a variety of technological solutions brings up uncertainty about users embracing to new technologies and about businesses models profitability. One element that enables mobile operators to differentiate is the innovation triggered by digital convergence of the following technologies: information processing, distribution and presentation. Though digital convergence appeared in the sixties with TCP/IP protocol, in fact, it is nowadays that new convergent products or services are available to end customers. Under these circumstances of fierce competition and uncertainties, it is relevant that strategic initiatives become properly managed, specifically the ones related to innovation based on digital convergence, in order to enable sustainable competitive advantage. This research aims to identify and analyze implications of digital convergence between telecommunications and IT toward strategic management, specifically in Brazilian mobile industry. In this project IT is applied within a broad concept proposed by Porter and Millar (1987), in which it encompasses information systems, hardware/software, telecommunications, automation, multi-media resources to treat and use data, information and knowledge. Case study is the method chosen. Brazilian mobile operators are investigated in order to build a framework for assessing the impacts of digital convergence, and to identify potential adjustments or extensions to strategic management theory. This research intends to answer: Why does digital convergence between telecommunications and IT impact strategic management related to innovation in the mobile telecommunications industry? Are there any dominant or specific characteristics of digital convergence between telecommunications and IT in the mobile industry, which justify changes in strategic management or in innovation technology management theories? How should be treated strategic management models in telecommunications industry, to accommodate implications of digital convergence between telecommunications and IT? In order to accomplish the investigation, three relevant Brazilian mobile operators are chosen to participate on this research. Each company has a different position in the convergent value system between telecommunications and IT, and on the type of convergence focused. The main results achieved are: a proposed complement to Fransmans digital convergence model (2001), in order to capture the dynamic aspects of competition and collaboration within the convergent industries; an identification of a common trajectory among Brazilian mobile operators within the digital convergence business environment. This research project can be considered relevant. Due to the fact that Brazilian mobile operators take in one hand a lead attitude in disseminating innovations based on digital convergence; in the other hand a conventional attitude in managing it as R&D investments.

ASSUNTO(S)

telefonia móvel estratégia organizacional technological innovations inovações tecnológicas strategic management mobile telecommunications

ACESSO AO ARTIGO

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