A Qualidade Do Atendimento E Os Serviços Prestados: Um Estudo Sobre A Relação De Satisfação Dos Alunos Do Curso De Administração Pública Na Escola Superior De Ciências Sociais Unidade Da Universidade Do Estado Do Amazonas - UEA
AUTOR(ES)
Moreira, Valéria Lopes
DATA DE PUBLICAÇÃO
2008
RESUMO
The theme of this dissertation is the quality in assistance and services rendered: a study on the satisfaction of the students from the Social Studies school. In a school, leader are supposed to always believe that the best form of attaining success derives from their performance in decentralizing activities, do away with barriers and help in the front line. This is the participative management. Students satisfaction is the goal. When the whole school community feels emotionally involved, success is assured, since all the educational segments are supposed to get together for achieving school success. When investment is made in the continued education of the school staff, such as the establishing a teaching of quality is sedimented. To have a school of quality in assistance and services rendered and, thereafter, to obtain favorable results, it is necessary for everyone to be aware of their roles, which is only possible through a cooperative effort on the part of the people forming the institution, with a commitment of the whole team: teaching, technical and administrative staff, as well as its external and internal clients, with values of excellence and relevance, which ought to be present in the whole of the educational effort. The four fundamental dimensions for a program of quality are: Planning to change; organizing to act; Acting to transform; Assessing to improve. In planning the institution establishes its objectives. In organizing it defines the structure for a more flexible action. In acting what has been established is implemented. In assessing it constantly improves the program of quality. To look for the students quality and satisfaction is the virtue of persistence is the doing right from the word go. To have a zeal and care in everything one does e for whom it is intended to, since to achieve the maximum in result with the least effort, reaching goal, objectives and finalities are everything the target population wishes.
ACESSO AO ARTIGO
http://hdl.handle.net/10438/3483Documentos Relacionados
- Pelos serviços prestados: o perfil do escravo alforriado em Mariana no período 1840-1888
- Equações estruturais aplicadas à satisfação dos alunos: um estudo no curso de ciências contábeis da Universidade Federal de Santa Maria
- O ensino de contabilidade para os alunos iniciantes no curso de Ciências Contábeis da Universidade Federal do Maranhão
- Formatura - Curso de Ciências Sociais
- Processo de institucionalização do curso de administração pública a distância em uma Universidade Federal