A qualidade da gestão em organizações de ciencia e tecnologia qualificadas como organizações sociais - OS

AUTOR(ES)
DATA DE PUBLICAÇÃO

2004

RESUMO

The Public Organizations have suffered social pressures for better quality in services at the same time that the governments are dealing with limited financia! resources. In response, there is a changing movement on public administration standards based on principIes as decentralization and autonomy and concepts as flexibility, efficiency and effectiveness, innovation and continuous improvement. This change of paradigm led to establish a distinction between government agencies and organizations that give public services. This work detaches these organizations and more specifically the Social Organizations that act in the area of Science and Technology and, through a Contract of Management, finn a partnership with the State for the execution of important services for the society.It also describes how the Contract of Management can be used as instrument to guarantee the management of the Social Organizations Model faithful with its objectives, its goals and its principIes. Based on the Total Quality concepts, the work emphasizes the use of evaluation instruments detaching essential fundamentaIs and factors that they must be worked in order to get a management with quality in a Social Organization

ASSUNTO(S)

planejamento estrategico gestão de empresas estrutura social gestão da qualidade total

ACESSO AO ARTIGO

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