A eficácia do Programa de Qualidade de Vida no Trabalho em uma instituição financeira na região da Baixada Santista

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

The modernization of a productive system in the realm of corporations has increasingly demanded more flexibility in the process of qualification and performance of the professionals and executives who work in such area. This is inevitable but also positive, when one considers the urgency imposed upon us by society (through the laws of supply, demand and service), and competition (survival of the fittest, i.e., those who constantly renew their competitive edges). Professionals, who work in this area, end up spending more time in their work than any other areas of their lives. Many corporations, in an effort to counteract the negative impact of this unbalance, have developed programs to improve the Quality of Life at Work (QLW). However it is still clear there is a deficiency in both its disbursement amongst employees as well as in the implementation of its actions (concentrating on the geographic location that affects the closest population). This thesis concentrates its focus on the workers perspective as it relates to the real impact of these programs in the promotion of QLW. This research was accomplished studying several branches of the same banking institution that were outside of the main operation area of the QLW program in the organization (the capital of São Paulo). The findings obtained by this sample group reinforce the fact already known regarding the low performance of the program in this venue due to the problems previously mentioned. Distance and misinformation compromised the credibility of the program, leaving the employees themselves to bear the majority of the responsibility for promoting QLW. There were no significant changes observed by employees

ASSUNTO(S)

qualidade de vida no trabalho programa de qualidade de vida no trabalho quality of life at work program administracao

ACESSO AO ARTIGO

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